High Quality Business Broadband, Business ANNEX M Broadband, High Speed Broadband

Surfwise Complete Broadband & Line

  • Up to 6 Concurrent Calls through NETPLAN VoIP
  • Dedicated Voice Calls
  • 24 Mpbs Download Max
  • 1 Mbps Upload Speed
  • Inc. Business PSTN Line
  • Business Class Service
  • FREE Installation*

Surfwise Annex M Broadband Service

  • ULTRA FAST SERVICE
  • Up to 9 Concurrent Calls through NETPLAN VoIP
  • Dedicated Voice Calls
  • 16 Mpbs Download Max
  • 2.5 Mbps Upload Speed
  • Business Class Service
  • FREE Installation*

Surfwise ADSL 2 Broadband Service

  • Up to 6 Concurrent Calls through NETPLAN VoIP
  • Dedicated Voice Calls
  • 24 Mpbs Download Max
  • 1 Mbps Upload Speed
  • 20:1 Contention Ratio
  • Business Class Service
  • FREE Installation

 

 

NETPLAN & VOIP FREQUENTLY ASKED QUESTIONS

Q: What is VOIP?

A: VOIP (Voice Over Internet Protocol) is the protocol used to carry telephony (voice) signals over a computer (data) infrastructure - in other words, carrying calls across your internet connection.

Q: What is a PBX?

A: PBX stands for Private Branch Exchange, and generally refers to a business phone system. A PBX system is generally designed with special features to handle internal call switching, such as transferring a caller to another extension or conferencing in a 3rd party within the same office

Q: How reliable is NETPLAN Hosted VoIP ?

A: NETPLAN, employs the use of resilience and redundancy. Our service employs 247 / 365 Manned Security at our datacentre, Daily offsite backups, FM200 fire supression, advanced UPS technology, 100 KVA Diesel backups and environmental monitoring.

Our service is also provided using a BGP resilient network which incorporates 3 x 100 mbps data connections.

Q: What is Quality of Service (QOS)?

A: QoS is a networking term referring to a guaranteed network throughput level achieved by assigning priority levels to applications using the internet network on which the VoIP telecommunications system is hosted upon. By assigning higher priority to voice over internet communications, than data traffic, the quality of voice traffic can be guaranteed.

Q: How long does it take to setup my new service?

A: New Customers can typically start using their VoIP service within one to two days

Q: Can I keep my existing phone numbers?

A: Yes, Most numbers can be ported. In rare cases, there may be some numbers that may not be transferable

Q: Can I combine all my offices or remote users under a single phone system?

A: Yes, all users can participate in a single phone system regardless of geographical location including the ability to dial any other user using a three or four digit extension and can be located from a single company directory.

Q: Are all these calls between our offices free?

A: Yes, All call made betwen your offices and homeworkers are completely free.

Q: What is Fax over IP?

A: Fax over IP refers to the process of sending and receiving faxes over an IP network instead of the public telephone network (PSTN).