High Quality Business VoIP, Hosted VoIP Provider, UK Based VoIP Telephone System

 

 

Standard Features as Included with NETPLAN VoIP

Our NETPLAN system includes a massive list of build in features which are readily available to all users as standard for no additional cost.

Incoming Call Rules

Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on Caller ID and time of call, using rules that can perform a set of predefined actions, like hang up and transfer to certain destinations.

Call Forwarding

When you’re not at your desk be sure not to miss important calls. Forward calls to another extension or even to your mobile phone. This feature can be configured to allow for time limited controls on the phone system. For example, before 9:00am the phones can automatically be diverted to mobiles or to voicemail and at weekends the phones can be set to ring in the on call person at home.

Call Pickup

Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee phone without leaving her desk.

Call Parking

Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Home Working

You can take a handset home or to a remote office and once connected it will re-attach itself to your business’ system without any configuration! If you or your staff want to work from home then this becomes extremely easy to do without the need to incur any further costs.

Call Transfers

Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the manager mobile and the caller will never know what happened.

Record Conversations (Call Recording)

Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses a button) or unconditional (setup by management). Basic Call Recording is free of charge but a dedicated solution is a chargable extra.

Online Fax Centre

Receive fax messages directly in your email client Inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in fax management interface.

Voicemail

Never miss important messages when you’re out of office! The voicemail feature answers calls after a certain amount of time and records the caller’s message. Recorded messages can be listened while out of office or can be sent by email to the mailbox’s owner.

Authorisation to Reach Extension

Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Do Not Disturb

When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.

Call Cascading / Hunt Groups

Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring Groups

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Sound Files Management

Easily upload, delete and change sound files that are used by PBX on prompts, messages, IVRs, etc. The sound management is AJAX based, provides folders and multilingual support.

Cue Positions

Tell your customers what position they are in the cue with Cue Position Management

Music on Hold Management

The music on hold can be responsible for the customer mood after several minutes of wait on the phone. Music on hold playlists can be easily organized and customized using the management interface.

SOAP API Interface

Interacting with third-party applications is possible using an opened SOAP protocol. Management level and PBX features can be controlled from a remote application, making integration jobs a breeze. You do not have to pay more for integrations.

Text2speech

IVRs are easier to build with the very good quality text2speech technology embedded in the PBX Converting text to natural speech has never been easier, even if the message is in a foreign language.

Local Conferences

Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to setup passwords, room sizes, recording, volume, etc.

Dedicated Voicemail Number

A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable yet centralized access to voicemail from public phone.

Intercom / Paging

The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company deploying can setup what extensions are allowed to use Intercom and Paging.

Phone Terminals Provisioning

The fastest method to deploy and maintain without effort a large pool of phone handsets. The provisioning feature allows automatic configuration of phone terminals from major vendors.

Time Intervals Management

You can optimize the call costs by choosing the best route according to the defined time intervals. Schedule events that must happen on a certain period of the day, for example automatic redirects to voicemail or to mobile.

Auto Attendant

Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Advanced IVR Features

Build complex yet simple to use IVR’s with a wide range of predefined actions. Text to speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business to develop high quality IVR’s in no time.

Call Queues

Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA terms.

Call Queue Reports and Statistics

The detailed call queue reports and statistics are vital for call centre monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.

Access Conferences from Public Numbers

When you are out of office or on the road you can still create or join existing conferences from public phone numbers, Sharing information with customers is equally easy, they can join conferences by dialling a phone number assigned for this purpose.

Call screening

The new call screening features are particularly interesting for call centres that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.